Service Quality Guarantee

We’re confident of being able to produce a high quality output which perfectly fits your needs that we’re able to offer a money back guarantee on our services.

The following applies to our Website and Graphic Design services:

On the EXTREMELY rare occasion that you don’t like the initial draft/s we send you, you’re entitled to a full refund of the total amount already paid, sent via PayPal within 7 days of your request.

If you’re happy with the work, or request revisions/new concepts etc, then the guarantee will become void. Refunds are extremely rare, but it’s good to know that you’re protected in the event of us going in completely the wrong direction.

It is also important to remember that the initial concepts we produce might not be high level, portfolio quality pieces. Everyone is different and has different opinions of what their finalized creative should look like. It’s important to work with us throughout the provided revision rounds to get your creative looking 100% perfect and worthy of your business.

If you have any questions about our policy or would like more information, then please contact us. We look forward to working with you.

The following applies to our Online Marketing services:

Our online marketing service contracts have a minimum term of twelve (12) months to provide a fair amount of time for our marketing campaigns to yield the expected results.

On the EXTREMELY rare occasion that you are dissatisfied with the results after the first 6 months of the contract is up, you’re entitled to a 3-month worth of refund sent via PayPal within 14 days of your request. The remaining amount is attributed to the setup fees and administrative expenses incurred by us when the contract or project commenced.

If you’re happy with our work, or you did not express an intention to discontinue the project after the first 6 months is up, then the guarantee will become void. Refunds are extremely rare, but it’s good to know that you’re protected in the event of us going in completely the wrong direction. It’s important that you work with us throughout the whole project duration to ensure that our efforts are parallel to your business goals and we can maximize the potential results of our marketing campaigns.

Please note that this money back guarantee only applies if the client committed to a twelve (12) month contract. Contracts with no minimum term are not covered by this guarantee.

If you have any questions about our policy or would like more information, then please contact us. We look forward to working with you.